Results 1 to 10 of 10

Thread: Evohome and other wireless devices

  1. #1
    Automated Home Jr Member
    Join Date
    Aug 2018
    Posts
    31

    Default Evohome and other wireless devices

    Hi
    Apart from the well noted unreliability of accessing Evohome remotely my system seems to be running very reliably. One of my concerns before installing was about signal reach but it has proved fine. I'm now considering installing a wireless alarm that also operates within 868MHz and am wondering about others' experience who have been down this route. I appreciate that the radio traffic that Evohome generates isn't great but would be interested if anyone has any simple 'do's and don'ts' that they could share please. I'm guessing that it might be best to keep the alarm panel and display physically separated but beyond that I'm unsure.
    Thank you in advance for any help.

  2. #2
    Automated Home Jr Member philchillbill's Avatar
    Join Date
    Jan 2017
    Location
    Eindhoven, Holland
    Posts
    46

    Default

    I have Evohome Security happily operating alongside Evohome for 2 years now and never a glitch. It's also on 868MHz but probably with different encoding. The ISM bands (which include 868) are duty-cycle limited by law so chatty devices are simply never encountered and that means dozens of devices can happily co-exist within range of each other.

  3. #3
    Automated Home Legend
    Join Date
    Jan 2015
    Location
    NE UK
    Posts
    1,027

    Default

    Quote Originally Posted by philchillbill View Post
    I have Evohome Security happily operating alongside Evohome for 2 years now and never a glitch. It's also on 868MHz but probably with different encoding. The ISM bands (which include 868) are duty-cycle limited by law so chatty devices are simply never encountered and that means dozens of devices can happily co-exist within range of each other.
    I also run Evohome Security with no issues. Plus other Wi-Fi products around the house - Arlo cameras & and extensive network of Philips Hue lights and devices. No problems. I don’t have problems operating Evohome Heating & Security away from home. Occasionally I have an issue but that is down to a poor connection where I am. It does seem the app, unlike other apps, struggles badly if the signal strength is not wonderful.

  4. #4
    Automated Home Jr Member
    Join Date
    Aug 2018
    Posts
    31

    Default

    Thank you Philchillbill and G4RHL, you've reassured me on the 868 front. I'm a bit put off further Evohome investment given HW's apparent disinterest in their existing customer base.

  5. #5
    Automated Home Legend
    Join Date
    Jan 2015
    Location
    NE UK
    Posts
    1,027

    Default

    Quote Originally Posted by BuxtonJim View Post
    Thank you Philchillbill and G4RHL, you've reassured me on the 868 front. I'm a bit put off further Evohome investment given HW's apparent disinterest in their existing customer base.
    I wouldn’t worry about Honeywell’s interest in their customers. They have never had such which is odd for any company these days. They seem to want the middle men, the installers, to handle all that, but there are not many installers of Evohome who know what they are doing. Yes they appear as recommended but only Honeywell know how that was achieved for the evidence at the Coal face often shows a lack of knowledge. The end user is a forgotten species. They probably did not realise how many would install the system themselves! The app badly, very badly, needs improving and the control panel has a sort of clunkinness in how it functions.

    However, it works and works well. It is nearly 5 years since I installed it and if you leave it alone it does the job. I have no regrets. It would be nice though if Honeywell realised the end user is the most important person in the supply chain.

  6. #6
    Automated Home Legend paulockenden's Avatar
    Join Date
    Apr 2015
    Location
    South Coast
    Posts
    1,602

    Default

    Bear in mind that Evohome is no longer Honeywell.

    Resideo was spun off as a separate company.

    That will probably affect customer service. I'm not sure in which direction, but hopefully a positive one.

    They good guys - James, Richard, Louise, etc. are still around, but hopefully without so much corporate inertia.

  7. #7
    Automated Home Jr Member
    Join Date
    Aug 2019
    Posts
    15

    Default

    My recent and only contact with Resido was positive my call was answered quickly, I was sent an email with helpful suggestions and given a case number for follow-up if needed.
    It wasn't.

  8. #8
    Automated Home Legend
    Join Date
    Jan 2015
    Location
    NE UK
    Posts
    1,027

    Default

    Quote Originally Posted by paulockenden View Post
    Bear in mind that Evohome is no longer Honeywell.

    Resideo was spun off as a separate company.

    That will probably affect customer service. I'm not sure in which direction, but hopefully a positive one.

    They good guys - James, Richard, Louise, etc. are still around, but hopefully without so much corporate inertia.
    I replied to this but it does not appear.

    Yes, I forgot about the change but you never hear of Resideo in the UK. It does not seem to market itself although I should exercise caution for I do not “see” advertisements. However, I have just googled the best of such devices and it came up second in 2019 but not as Resideo. It appears entirely as Honeywell and the Resideo name is not used. The web page I looked at says “Honeywell Evohome: The most comprehensive room-by-room heating system you’ll find”. Tado came first.

  9. #9
    Automated Home Legend
    Join Date
    Sep 2014
    Location
    Scotland
    Posts
    1,842

    Default

    From what I can see while Resideo might be a separate company now all the branding of Evohome is still Honeywell.

    Almost as if Honeywell have retained the rights to the product but contracted out a now "independent" company to support the product.

    Yes, I'm confused...

  10. #10
    Automated Home Legend
    Join Date
    Jan 2015
    Location
    NE UK
    Posts
    1,027

    Default

    Quote Originally Posted by DBMandrake View Post
    From what I can see while Resideo might be a separate company now all the branding of Evohome is still Honeywell.

    Almost as if Honeywell have retained the rights to the product but contracted out a now "independent" company to support the product.

    Yes, I'm confused...
    Simply a marketing company but I am not aware of it doing a lot of marketing.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •