evohome update 2020

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  • Rameses
    Industry Expert
    • Nov 2014
    • 446

    evohome update 2020

    Hi

    Sorry been away - other stuff etc. So dipping in.

    evohome is still being developed, supported and marketed. It is still a best seller for us across 20+ counties (ironically part of the challenge, as we have been launching it across Europe and beyond) and our best performing thermostat. I have seen the phrase 'if it ain't broke . . ' which is kind of true. Many other countries in the last few years (especially eastern regions) have benefitted. That said, even if it isn't broke, we do understand the need to maintain it and help carry on the investment. So we are sympathetic to the recent posts and I hope the following post helps.

    We cannot go into to many details. But I am posting this thread to this loyal group to give some future insight - especially when I read some of the recent posts. Some of it maybe not new news but what we give is as much as we can give right now.

    One thing is resolute throughout this - we don't treat home heating systems in fast and careless way. So even the most basic development which is invisible to the outside world is security and stress tested in ways which you cannot imagine. (Keeping up with just the home partner API's (Google / Amazon etc) is fulltime job alone) We don't want to lose the trust of millions of users we have. So every development is carefully considered.

    We are proud to still have what we believe is the most reliable, secure and best performing system which customers 6+ years on still can claim was a great investment. Investing £1000+ in a heating system, shouldn't be considered the same as a bi-annual shiny phone. If you want something to play with and change every six months, evohome probably isn't the right product for you.

    Anyway here is some news.

    App
    Yup lots of app stuff happening - short story - we are working to one global app experience. Which covers the whole home (not just temp) experience, and it globally adoptable, across languages. This will make data management, home management and other development benefits available to all. So for existing software and notification updates development on platforms soon to be made redundant are not planned, for obvious reasons.

    evohome firmware
    The team are working on the next big update. They have been working with feedback from the forum along with other feedback/research in the field to see how to improve the performance of what is already best in class leveraging nearly 6 years' worth of continued insight. I can disclose the updates will be around 2 main visible areas, Zone Scaling (name TBC) and Weather Compensation. Dev team are in final testing and hoping to have a roll out in Q2 (once we captured full season testing / change patterns and across all countries). It will launch when its ready.

    evohome - hardware
    Can't say a lot. But our mantra has been to make sure people carry on and realise their investment where possible. So we are developing 'satellite' add-ons which will help evohome to integrate into the new energy control spaces (heat pumps etc)

    Support
    We have spent A LOT in developing our support mechanisms - so please utilise the support team (03001301299) - if you need it. We don't sell evohome directly. So going through your trusted installer / professional should be first port of call if you bought via that route. We invest in training heavily so they are there to assist and advise.


    PS Due to job - I rarely read this forum as much as I would like. There are some other fantastic people on here which I see sponsor evohome as much as I do. To those people we thank you. You are heroes.
    PPS In same vein - I love getting messages - but due to job / time zone etc - I am unable to reply (or even read).
    PPPS These views are my own and not formally Resideo's. I share what information I have in good faith and in an effort to help and encourage. All information could change and is subject to outside forces.
    PPPPS Fun video - https://www.facebook.com/BBCArchive/...type=2&theater
    Last edited by Rameses; 6 January 2020, 02:25 PM.
    getconnected.honeywell.com | I work for Honeywell. Any posts I make are purely to help if I can. Any personal views expressed are my own
  • FullBore
    Automated Home Guru
    • Jan 2016
    • 140

    #2
    Many thanks Rameses; that's very reassuring.

    FB

    Comment

    • paulockenden
      Automated Home Legend
      • Apr 2015
      • 1719

      #3
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      Comment

      • DBMandrake
        Automated Home Legend
        • Sep 2014
        • 2361

        #4
        Any hints as to what you mean by "Zone Scaling" ? I can think of more than one possible interpretation of that...

        Comment

        • mtmcgavock
          Automated Home Legend
          • Mar 2017
          • 507

          #5
          Glad to hear that it's still Honeywells main product for Connected Heating, with it being on the quiet front of late I was getting a bit worried it might get fully replaced by a new system due to the lack of updates and poor App support of late.

          Looking forward to the updates, and glad I can inform my customers with these systems that they've invested in that there is still updates to come.

          Roll on 2020.

          Comment

          • mtmcgavock
            Automated Home Legend
            • Mar 2017
            • 507

            #6
            On another note, are they doing the Beta testers like the last firmware update?

            As an Installer of these systems i'd love to be a part of this.

            Comment

            • basiluk
              Automated Home Sr Member
              • Oct 2008
              • 89

              #7
              Very grateful for the update and your time, glad to see that Honeywell are still committed to EVH.

              Comment

              • BuxtonJim
                Automated Home Jr Member
                • Aug 2018
                • 45

                #8
                Yes, as with the others, thank you for posting Rameses. It's reassuring to hear that EH is still in development and I too am fascinated by the zone scaling and the prospect of satellite add-ons to allow further functionality.

                Comment

                • paulockenden
                  Automated Home Legend
                  • Apr 2015
                  • 1719

                  #9
                  Thanks for the update Rameses.

                  You do need a new term for Zone Scaling, whatever it is!

                  Scaling has nasty connotations when it comes to water based heating!

                  Comment

                  • G4RHL
                    Automated Home Legend
                    • Jan 2015
                    • 1580

                    #10
                    Thanks Ramses. Appreciated. I am over 5 years in, it works well.

                    Suggestions:

                    1. I don’t think there are as many “trusted installers/professionals” as Resideo may believe. As often reported in the forum they are few. Those referenced in the past on Honeywell’s site seemed to have little knowledge of the system. I had to explain it to one such some time back. But it is a system that can be installed by most people. It is not rocket science. That leads to the next point.

                    2. The instruction manuals need to be clearer and simpler. The Evohome Shop a long time back provided better instructions in this forum.

                    3. Make it HomeKit compatible, but from what you outline that may be happening. Many of us don’t want several different apps controlling our homes. I have 4! I would rather use one.

                    4. Resideo needs to talk to it’s customers and not carry on Honeywell’s trait of ignoring them. The end user is the most important link for the provision of the product, not those few installers and professionals. The recent comments in the forum indicate this attribute needs to be rectified.

                    However, I say again, I have often said it. Evohome works well, I don’t know of a better alternative and it is evident from this forum that the product is good but many fail when they install it or perhaps play with it too much. The fact that many have early teething troubles takes me back to point 2 above. A better manual should cure most issues. Mind you after 5 years I still find optimisation a waste of time for me!

                    Thank you,

                    Comment

                    • JamboV6
                      Automated Home Jr Member
                      • Oct 2017
                      • 32

                      #11
                      Great stuff thanks Rameses, put me down again for beta testing if it's an option like last time. Cheers

                      Comment

                      • paulockenden
                        Automated Home Legend
                        • Apr 2015
                        • 1719

                        #12
                        Originally posted by G4RHL View Post
                        2. The instruction manuals need to be clearer and simpler. The Evohome Shop a long time back provided better instructions in this forum.
                        I kind-of disagree with that one. The main install manual is pretty damned good, I reckon, with a good mix of the simple and advanced stuff.

                        It'll never cover everything, and it would be a mistake to try to do so.

                        Comment

                        • basiluk
                          Automated Home Sr Member
                          • Oct 2008
                          • 89

                          #13
                          Originally posted by paulockenden View Post
                          I kind-of disagree with that one. The main install manual is pretty damned good, I reckon, with a good mix of the simple and advanced stuff.

                          It'll never cover everything, and it would be a mistake to try to do so.
                          I have to agree with G4RFL - I have had plumbers and electricians trying to figure out the system from the manuals and fail almost every time. I am an IT Manager with 30 years experience and I found very them confusing until I finally understood the whole system. Just look at the number of posts about config, double bindings etc., people are struggling - ANd its not the technology, that is logical its the supporting docs and guides.

                          Comment

                          • G4RHL
                            Automated Home Legend
                            • Jan 2015
                            • 1580

                            #14
                            Originally posted by paulockenden View Post
                            I kind-of disagree with that one. The main install manual is pretty damned good, I reckon, with a good mix of the simple and advanced stuff.

                            It'll never cover everything, and it would be a mistake to try to do so.
                            Sorry but the manual does need attention. What it says is correct but one has to real concentrate to realise the sequence. If somebody else can post a clearer instruction, as happened here a few years back, then it shows it can be done, and is needed. When my system was installed I did most myself but played safe with the final connections with the relays and the boiler. I sought the help of a “panel” Honeywell approved installer. He had not come across the system. He could not work it out from the manual. I ended up explaining it to him and carefully going through the manual line by line to ensure the sequence was right. The layout on the pages is just not conducive to ease of understanding. Miss one bit and you are in trouble. As the postings in this forum attest.

                            Comment

                            • MrB
                              Automated Home Sr Member
                              • Oct 2015
                              • 80

                              #15
                              Been a long time since I've read this forum coz EvoHome simply works - fantastically :-)
                              12 rad & hw closed setup with modern boiler - been in for 4 years.
                              Unbelievably reliable in all aspects. And the hr92 low battery advisory makes the running maint a breeze.
                              I use Domiticz to see all the graphs and you can see how well EvoHome does at managing the temp/timings for every single room.

                              But, I agree about the installers - they are plumbers/heating 'engineer's - not IT specialists... they found it so difficult I took over and did the setup.
                              and the manuals only made sense after weeks of getting it where I wanted. And I (like others on here) am very tech/IT savvy.

                              So to read the opening post about it's been a succesfull product and it's life is far into the future is good to see.
                              Good to hear the App is changing - it's very simple and outdated.

                              I have it linked to Alexa and that is the cherrry on the top. Daughter says "it's cold in here" - I say "Alexa, what's the temperature in the Living Room" :-)
                              Even Alexa groups like "Alexa, set Upstairs Heating to 21"

                              Back to long term lurking mode again ;-)

                              Comment

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