Evohome app showing non existing zone

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  • DarkV
    Automated Home Jr Member
    • Dec 2020
    • 22

    Evohome app showing non existing zone

    Hi,

    I just installed an Evohome system and when opening the app I see a "zone" without temperature reading.

    The requested temperature is 62° and it has the permanent sign ? When trying to change the zone the max. temperature is 30° only ?

    In the controller I don't see this zone, and when I look at hot water it is disabled.

    Strange thing is after looking at the hot water setting I now have two of those strange zones in the app ?

    Trying to look at the schedule of the zone is gives a pop-up saying 'Schedule not available. There's a problem to get access to the schedule. Check if the device is suitable". (free translation).
    Last edited by DarkV; 13 December 2020, 11:51 AM.
  • Billywizzo
    Automated Home Jr Member
    • Nov 2020
    • 48

    #2
    Hi

    I have had this and was told it was a ghost zone.
    You need to call customer support and they will remove it.
    They will send you an email and ask you to reply to the email with a picture of the MAC ID and CRC code of the Evohome.
    Then they will remove it.

    They removed it and then it appeared again on my app a few days later so I just replied to the email again asking for it to be removed which they did within a few hours and it has not come back.
    Hope that helps.

    Comment

    • DarkV
      Automated Home Jr Member
      • Dec 2020
      • 22

      #3
      Hi,

      Thanks for the info... I also heard that I could remove the entire location from the website.

      Comment

      • Billywizzo
        Automated Home Jr Member
        • Nov 2020
        • 48

        #4
        No idea
        When I called them they told me they had to do a reset at their end and thet removed it the same day.
        No idea what website you are on about sorry

        Comment

        • DarkV
          Automated Home Jr Member
          • Dec 2020
          • 22

          #5
          I was referring to https://international.mytotalconnect.../Account/Login

          Comment

          • Billywizzo
            Automated Home Jr Member
            • Nov 2020
            • 48

            #6
            Originally posted by DarkV View Post
            Cheers
            Forgot all about that website.
            Still not sure if you can remove it yourself, sorry

            Comment

            • DarkV
              Automated Home Jr Member
              • Dec 2020
              • 22

              #7
              HI,

              Removed the location via the website, did a factory reset of the Evohome controller and started everything from scratch.

              Got rid of the phantom zones now... but mailing support was probably easier.

              Comment

              • Billywizzo
                Automated Home Jr Member
                • Nov 2020
                • 48

                #8
                Glad ypu got it sorted

                Comment

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