Control Panel Battery

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  • G4RHL
    Automated Home Legend
    • Jan 2015
    • 1580

    Control Panel Battery

    Some months ago I took my Control Panel off it’s mount and noticed that within a couple of minutes it hung on me with the display saying the batteries in it were low and I needed to put it back on the mount. I did so. It indicated the batteries seemed to be fine. As the batteries were the original ones I replaced them with new rechargeables. I still get the same issue in that I cannot take the Panel off the mount for longer than a minute or so before it hangs on me. I have checked the strength of the contacts in the battery compartment and all seems OK. Anybody else with this issue? I am sure it has cropped up before but I searched before posting and found nothing.
  • killa47
    Automated Home Guru
    • Jan 2016
    • 123

    #2
    Try this link and also within the thread Anniesboy original link

    Comment

    • G4RHL
      Automated Home Legend
      • Jan 2015
      • 1580

      #3
      Thanks. Will have a look.

      Comment

      • bruce_miranda
        Automated Home Legend
        • Jul 2014
        • 2307

        #4
        The bug that keeps the batteries within the control panel topped up has not been implemented. So by the time you need the backup of the batteries, the batteries have self depleted. This is quite a novice error on the part of Honeywell/Resideo. Backup batteries should routinely be tested and topped up, if required, so that they are fully charged for when you need them.

        Comment

        • DBMandrake
          Automated Home Legend
          • Sep 2014
          • 2361

          #5
          I can confirm that this charging bug still exists in the 19.33 firmware. I fitted brand new rechargeable batteries several months ago and ensured they were fully charged, when I recently removed the controller from the wall mount I got about 5 minutes use before it was screaming to be put back on the charger because the batteries have not been kept charged.

          Please, fix this Honeywell. Keeping batteries charged is not rocket science, especially when this problem has been reported to you via this forum for YEARS!

          The workaround to force the batteries to be fully charged is to remove a battery, remove it from the charger so that it shuts off, then reinstate it on the charger, wait until it boots up and displays a red cross indicating the batteries are missing, then insert the missing battery.

          This is the only way to force the battery to be fully charged, but end users should not be having to do this. There's no point having backup batteries if the controller is incapable of keeping them properly charged.

          Comment

          • bruce_miranda
            Automated Home Legend
            • Jul 2014
            • 2307

            #6
            This has got to be the most severe bug that exists on the Evohome system today. I can't think of a bigger issue.
            The bug of not periodically resetting TRVs back to the Heating Off, during Heating Off is probably a close second but is still some distance away priority wise from the battery top up required.

            Comment

            • CT1
              Automated Home Guru
              • Apr 2016
              • 189

              #7
              Originally posted by bruce_miranda View Post
              This has got to be the most severe bug that exists on the Evohome system today. I can't think of a bigger issue.
              The bug of not periodically resetting TRVs back to the Heating Off, during Heating Off is probably a close second but is still some distance away priority wise from the battery top up required.
              Totally agree. I can only think that there is a hardware problem, otherwise why would they leave this problem for years. They also appear very unwilling to acknowledge the problem.

              Comment

              • G4RHL
                Automated Home Legend
                • Jan 2015
                • 1580

                #8
                I have followed the routine suggested to get the panel “properly” seeing the batteries but to no avail. Brand new fully charged batteries inserted after the removal put back routine, and if I am lucky it’s 5 minutes off the mount before it hangs. As they are backup batteries it defeats the object of having them. As many have said, a fundamental issue. My panel is a couple of years old, bought when the Wi-Fi version was released. I assume others who have bought recently still see the same issue. The panel does not realise the batteries are fully charged. Imagine if this was your iPhone!

                Comment

                • CT1
                  Automated Home Guru
                  • Apr 2016
                  • 189

                  #9
                  Originally posted by G4RHL View Post
                  I have followed the routine suggested to get the panel “properly” seeing the batteries but to no avail. Brand new fully charged batteries inserted after the removal put back routine, and if I am lucky it’s 5 minutes off the mount before it hangs. As they are backup batteries it defeats the object of having them. As many have said, a fundamental issue. My panel is a couple of years old, bought when the Wi-Fi version was released. I assume others who have bought recently still see the same issue. The panel does not realise the batteries are fully charged. Imagine if this was your iPhone!
                  Even with a fully charged battery working “correctly” having performed my biannual reset proceedure as described on this forum, I have always found that the Evotouch will only function for 5 or 10 minutes before complaining and asking to be put back on charge. As part of my reset procedure, I always let the batteries fully run down before putting the Evotouch back on the wall mount (without batteries) allowing to boot up then replacing batteries. It usually takes about an hour or two for the batteries to fully discharge and the Evotouch to actually shut down despite beeping continuously.

                  Totally unacceptable from a commercial product.

                  Comment

                  • bruce_miranda
                    Automated Home Legend
                    • Jul 2014
                    • 2307

                    #10
                    I agree, I now remove the batteries and charge them in my external battery charger that discharges and then charges them. This also allows me to check if the batteries are doing OK.

                    Comment

                    • CT1
                      Automated Home Guru
                      • Apr 2016
                      • 189

                      #11
                      Originally posted by bruce_miranda View Post
                      I agree, I now remove the batteries and charge them in my external battery charger that discharges and then charges them. This also allows me to check if the batteries are doing OK.
                      Have done that a couple of times using a smart battery charger. Did not make any difference to the level of charge compared to the controller, but as you say, it does indicate that the batteries are okay. I soon learned not to expect to be able to run the Evotouch off a mount for more than a few minutes.

                      Comment

                      • DBMandrake
                        Automated Home Legend
                        • Sep 2014
                        • 2361

                        #12
                        When I first got mine in 2015 it would run from batteries without complaining for about 3 hours and run another 3 hours complaining before it finally died.

                        Comment

                        • G4RHL
                          Automated Home Legend
                          • Jan 2015
                          • 1580

                          #13
                          Mind did. Something must have been done with an update since that messes it up.

                          Comment

                          • CT1
                            Automated Home Guru
                            • Apr 2016
                            • 189

                            #14
                            Originally posted by G4RHL View Post
                            Mind did. Something must have been done with an update since that messes it up.
                            Could they have raised the voltage at which low battery is triggered in the hope that this would have stopped the self discharge problem when on the mount? If so it was unsuccessful and has just causes an over sensitive battery low condition when off the mount?

                            Comment

                            • G4RHL
                              Automated Home Legend
                              • Jan 2015
                              • 1580

                              #15
                              But why, after so many years of this issue, many in this forum reporting on it a long long time ago and some even doing tests to ascertain the cause, have Honeywell ignored it and having created the problem done nothing to remove it for some years? Having a working backup battery system is fundamental. Like designing a control device without the ower to drive it!

                              Comment

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