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Thread: How do I raise a case with Resideo/Honeywell

  1. #1
    Automated Home Legend
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    Default How do I raise a case with Resideo/Honeywell

    I think I am fairly certain that I have uncovered a bug with the latest firmware version and need to open a case with Resideo / Honeywell. Having never needed to before, how does one do that?

    Previously we used to have Resideo employees on the forum, do we still have them on ?

  2. #2
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  3. #3
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    I used that too, and I got a real noddy reply. I guess they have to assume I am a novice. But the reply comes from a "no-reply" email address, so I have no way to send them more information on the same case. Also the Web Form doesn't allow any attachments to be uploaded, so how am I supposed to send in photos etc.

  4. #4
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    Hmm that's weird because I have had email dialogue with them after raising a ticket, the emails come from consumersupport@honeywellhome.com and the ticket number is in the subject line, so if you reply it gets tagged in their system with all the other correspondence.

  5. #5
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    I'm just double-checking, the initial acknowledgement comes from a noreply address, but when a human responds it comes from a real address, I also seem to have some from consumersupportuk@resideo.com - I have also been able to send them attachments via email (normally when they ask for the MAC or CRC code).

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