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Thread: App failure

  1. #1
    Automated Home Legend
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    Default App failure

    Anybody else experiencing an app + web site failure today? I checked the app on my mobile and the readings did not make sense to what they should. The same on other devices and also on the web site when I logged in. Changes in the app do nothing. The Control Panel though is right and works no problem. WiFi connections are displayed as solid, maximum bars shown. ? Website problems.

  2. #2
    Automated Home Guru
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    Me too. I guess it's either a server failure, rogue hack or Honeywell staff turned off system accidentally for Xmas.

  3. #3
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    Quote Originally Posted by killa47 View Post
    Me too. I guess it's either a server failure, rogue hack or Honeywell staff turned off system accidentally for Xmas.
    Not the right thing to say, but I am pleased! It’s not just me!

  4. #4
    Automated Home Guru
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    Something going a bit screwy today, my domoticz is reporting various problems:

    2021-12-22 08:50:56.773 (Evohome) fetch data from server
    2021-12-22 08:55:58.844 (Evohome) fetch data from server
    2021-12-22 09:01:00.931 (Evohome) fetch data from server
    2021-12-22 09:06:03.010 (Evohome) fetch data from server
    2021-12-22 09:11:05.287 (Evohome) fetch data from server
    2021-12-22 09:11:06.152 Error: (Evohome) v1 login failed with message: Request count limitation exceeded, please try again later.
    2021-12-22 09:16:07.645 (Evohome) fetch data from server
    2021-12-22 09:21:22.875 Error: (Evohome) status request failed with message: Timeout was reached
    2021-12-22 09:26:22.925 Status: (Evohome) connect to Evohome server
    2021-12-22 09:26:32.927 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 09:31:32.978 Status: (Evohome) connect to Evohome server
    2021-12-22 09:31:42.981 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 09:36:43.050 Status: (Evohome) connect to Evohome server
    2021-12-22 09:36:53.052 Status: (Evohome) logon fail treshold reached - trottling
    2021-12-22 09:36:53.052 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 09:46:53.149 Status: (Evohome) connect to Evohome server
    2021-12-22 09:47:03.151 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 10:02:03.308 Status: (Evohome) connect to Evohome server
    2021-12-22 10:02:13.310 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 10:17:21.325 Status: Incoming connection from: 192.168.0.132
    2021-12-22 10:22:13.512 Status: (Evohome) connect to Evohome server
    2021-12-22 10:22:23.513 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 10:47:23.762 Status: (Evohome) connect to Evohome server
    2021-12-22 10:47:33.765 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 11:17:34.474 Status: (Evohome) connect to Evohome server
    2021-12-22 11:17:44.475 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 11:52:44.829 Status: (Evohome) connect to Evohome server
    2021-12-22 11:52:54.830 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 12:32:55.300 Status: (Evohome) connect to Evohome server
    2021-12-22 12:33:05.302 Error: (Evohome) renewing login failed with message: Timeout was reached
    2021-12-22 13:18:05.765 Status: (Evohome) connect to Evohome server
    2021-12-22 13:18:07.485 (Evohome) fetch data from server
    2021-12-22 13:23:15.092 (Evohome) fetch data from server
    2021-12-22 13:28:18.132 (Evohome) fetch data from server
    2021-12-22 13:33:20.413 (Evohome) fetch data from server
    2021-12-22 13:38:22.667 (Evohome) fetch data from server
    2021-12-22 13:43:24.950 (Evohome) fetch data from server
    2021-12-22 13:48:27.145 Error: (Evohome) status request failed with message: Http/1.1 Service Unavailable
    2021-12-22 13:53:27.241 Status: (Evohome) connect to Evohome server
    2021-12-22 13:53:27.663 Error: (Evohome) renewing login failed with message: Http/1.1 Service Unavailable
    2021-12-22 13:58:27.715 Status: (Evohome) connect to Evohome server
    2021-12-22 13:58:28.139 Error: (Evohome) renewing login failed with message: Http/1.1 Service Unavailable
    2021-12-22 14:03:28.191 Status: (Evohome) connect to Evohome server
    2021-12-22 14:03:28.626 Status: (Evohome) logon fail treshold reached - trottling
    2021-12-22 14:03:28.626 Error: (Evohome) renewing login failed with message: Http/1.1 Service Unavailable
    2021-12-22 14:13:28.731 Status: (Evohome) connect to Evohome server
    2021-12-22 14:13:29.160 Error: (Evohome) renewing login failed with message: Http/1.1 Service Unavailable
    2021-12-22 14:27:59.349 Status: Incoming connection from: 192.168.0.132
    2021-12-22 14:28:29.318 Status: (Evohome) connect to Evohome server
    2021-12-22 14:28:30.823 (Evohome) fetch data from server

  5. #5
    Automated Home Guru
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    It's been down since approximately 11:00 GMT for me - 5 hours - TOTALLY UNACCEPTABLE !

    NJSS

  6. #6
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    Quote Originally Posted by FullBore View Post
    It's been down since approximately 11:00 GMT for me - 5 hours - TOTALLY UNACCEPTABLE !

    NJSS
    I have noticed of late the app takes longer to load in. When it was working!

    You never know, it’s Christmas and as a present there may be a nice upgrade to the app coming.

  7. #7
    Automated Home Sr Member
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    Yes it’s been acting up for me too,most of the day.Seems to be ok now.

  8. #8
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    Back up again. My understanding is that the Android app was updated on 16 December 2021 so I'm suspicious that the fault lies there. If software it should have been thoroughly tested before release, and then released as Beta to be tested by a small number of users.

    If it was a hardware problem they should have back-up servers, preferably in different locations to avoid incidents such as this.

    Whether Hardware or Software it is, as I have already said, totally unacceptable for users to be faced with failures of this nature.

    Interesting that there has been no explanation or apology.

  9. #9
    Automated Home Jr Member
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    Quote Originally Posted by FullBore View Post

    Interesting that there has been no explanation or apology.
    Apologies here:

  10. #10
    Automated Home Legend
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    Default

    My app came alive again last night. All seemed OK but it is now 02:00 and I have woken up to hear my boiler firing up every so often. Checking the app I find two rooms have an override set until 07:00 that would cause the boiler to fire. Overnight rooms are now at 5C but not these two. They were set to 19c until 07:00 which is the next set point in their schedules. Nobody else set the override, it has happened of its own volition. They are not rooms normally overridden either. I have cancelled it and all seems back to normal. I found I had to log in to the app afresh as well. Peculiar. I don’t think we have a ghost!

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