I don't think they planned it at all.
I think they don't have proper change management and are fire fighting unexpected problems all the time. That's how it appears to me, anyway.
The email is just something they can point at when people complain.
I think they don't have proper change management and are fire fighting unexpected problems all the time. That's how it appears to me, anyway.
The email is just something they can point at when people complain.
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