Originally posted by emmeesse68
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Lost communication with the heating system
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I had the same - the email saying comms lost on Thursday at 0847 and then a restore email at 0853. I just presumed that we had had a power cut (I was at work at the time.) I then had another random email on Saturday at 1949 saying system restored (there was no comms lost this time.)
Originally posted by G4RHL View PostWell Durham City in the North East of England no longer exists!!
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Over the weekend our TCC servers experienced an unplanned loss of service due to a network failure. The servers were fine, but the communications layer between our customers and these servers experienced an severe error which meant that some users could not remotely use their products. The service fault was communicated via Honeywell_Home twitter account, but did not get replicated to Honeywell_Home_EU account.
For future. We are investigating better ways in which the 'services' can be interrogated by our customers in addition to checking the app/remote control.
We apologise for any inconvenience caused.getconnected.honeywell.com | I work for Honeywell. Any posts I make are purely to help if I can. Any personal views expressed are my own
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Originally posted by HenGus View PostYes - but it also happened on Thursday last week between 06:43 and 09:44. I have the e-mails to prove it. No loss of internet service showing on my router log.getconnected.honeywell.com | I work for Honeywell. Any posts I make are purely to help if I can. Any personal views expressed are my own
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Originally posted by Rameses View PostOver the weekend our TCC servers experienced an unplanned loss of service due to a network failure. The servers were fine, but the communications layer between our customers and these servers experienced an severe error which meant that some users could not remotely use their products. The service fault was communicated via Honeywell_Home twitter account, but did not get replicated to Honeywell_Home_EU account.
For future. We are investigating better ways in which the 'services' can be interrogated by our customers in addition to checking the app/remote control.
We apologise for any inconvenience caused.
By the way, I e-mailed the Italian contact ([email protected]) but no reply yet I get faster responses from Honeywell UK here...
bye
M
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Bearing in mind Honeywell have our email addresses and have emailed users before, a very simple email could have been done. Am sure there was anxiety about getting the problems sorted quickly but it seems nobody thought of ensuring users were immediately emailed to be told there was an issue. That does not need a special system. It needs basic common sense. But then somebody once said sense is not common.
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Originally posted by Tigermad View PostAnyone else getting these emails again? I got one overnight on Friday and just had another one. It reconnected within half an hour. It could be my wifi is being flaky.
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Originally posted by G4RHL View PostI only get them if it is my end that has gone down. My internet and Wi-Fi goes off once a week for 5 minutes and I never get a message at those times as the off time is not long enough. I don’t these days get anything else from Honeywell telling me what is happening. But then that may be because nothing is happening!
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