Have noticed that since the app has been updated I can no longer get weather information pressing the weather icon at the bottom of the home screen. This happens on all devices using IOS. I have deleted the app and reloaded and ensured it is set to my home town but no change. Anybody else got this issue?
No weather information
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Originally posted by G4RHL View PostHave noticed that since the app has been updated I can no longer get weather information pressing the weather icon at the bottom of the home screen. This happens on all devices using IOS. I have deleted the app and reloaded and ensured it is set to my home town but no change. Anybody else got this issue?
I work for Resideo, posts are personal and my own views.
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[QUOTE=G4RHL;22998]Originally posted by top brake View Postrecommend that you contact he consumer support line/email who will advise you on how to solve this
That I call optimism!I work for Resideo, posts are personal and my own views.
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I have the same problem from when the app was updated (the first time, not when the fix was applied). I think they must be using a different weather company as I went in and changed my town from the postal town I am in to the nearest one but it still wouldn't recognise so I changed it to Sunderland and it now does (not ideal though).
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Originally posted by Mavis View PostI have the same problem from when the app was updated (the first time, not when the fix was applied). I think they must be using a different weather company as I went in and changed my town from the postal town I am in to the nearest one but it still wouldn't recognise so I changed it to Sunderland and it now does (not ideal though).Last edited by G4RHL; 8 July 2015, 05:15 PM.
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The BBC weather recognises the pit village that I live in and most others can find Houghton le Spring which is the postal town (although you do have to fiddle about with the format) but Sunderland is quite a way from me. You would have thought that it would take it from the post code though.
BTW my watch says I am in Houghton le Spring
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All my other weather apps and location apps have me in the right place. The Evohome is the odd one out and no longer recognises where I am. I suspect there will be others around the country with this problem and not just thee and me. And my watch knows where I am!
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Originally posted by G4RHL View PostAll my other weather apps and location apps have me in the right place. The Evohome is the odd one out and no longer recognises where I am. I suspect there will be others around the country with this problem and not just thee and me. And my watch knows where I am!
thanksI work for Resideo, posts are personal and my own views.
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Originally posted by top brake View Posthave you contacted consumer support? what did they advise?
thanks
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Originally posted by G4RHL View PostYes, they came back this morning wanting to know what phone i was using, what IOS version and what version of the app. The only info they did not already have was the type of phone. Have replied and pointed out I know of another user with the same issue and in a different location. There is no doubt there is a bug of some sort in the upgrade of the Honeywell app. It thinks where I am is no more, cannot find the nearest city which is Durham. They must have interfered with something that limits access to weather data. Also it would seem the post code has no influence on it and it does to use that as any form of reference point which is strange. Will report back when I hear further.I work for Resideo, posts are personal and my own views.
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Originally posted by top brake View Postthanks interested to hear what they do
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Just noticed this thread. I checked my app - which had logged me out again - and like G4RHL, the weather page shows 'Could not find Malvern, United Kingdom' and 'unable to load weather forecast'. My guess is that it isn't the app but something to do with the downloading of weather info.
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Originally posted by HenGus View PostJust noticed this thread. I checked my app - which had logged me out again - and like G4RHL, the weather page shows 'Could not find Malvern, United Kingdom' and 'unable to load weather forecast'. My guess is that it isn't the app but something to do with the downloading of weather info.
connection.
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