Hi,
Have looked at the other threads about Total Connect Comfort app access but cannot find the solution! I have installed Evohome couple of days ago. I use an iPhone 5C with the app installed on ios 7 (it is the European version). There's no problem using the app to access my system over wifi but I cannot get the app to work over mobile internet 3G or 4G with strong signal.
I've checked that VPN is not connected and mobile data usage is allowed for the app. I get the same "unable to get your account information. Please try again. If problem persists visit www.mytotalconnectcomfort.com" message as others have had.
Does anyone know how to get this to work? There must be plenty of iphone users who have Evohome accessing via mobile internet?
Many thanks for any help.
Have looked at the other threads about Total Connect Comfort app access but cannot find the solution! I have installed Evohome couple of days ago. I use an iPhone 5C with the app installed on ios 7 (it is the European version). There's no problem using the app to access my system over wifi but I cannot get the app to work over mobile internet 3G or 4G with strong signal.
I've checked that VPN is not connected and mobile data usage is allowed for the app. I get the same "unable to get your account information. Please try again. If problem persists visit www.mytotalconnectcomfort.com" message as others have had.
Does anyone know how to get this to work? There must be plenty of iphone users who have Evohome accessing via mobile internet?
Many thanks for any help.
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